David Rickard is Vice President at Everest Group and as a member of Everest Group’s Research Practice, he advises senior stakeholders of global services on their strategic mandates and initiatives. His responsibilities include leading Everest Group’s Sourcing / Vendor Management and Customer Experience Management Services offerings for EMEA Clients as well as selected Global Accounts. He has over 20 years of experience in Contact Centre Strategy, Sourcing and Supplier Relationship Management in both Enterprise and Consulting roles specifically with a global focus. His specialties include Contact Centre strategy, Sourcing, Location strategy, and Supplier Relationship Management.

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our research also covers the technologies that power those processes and functions and the related talent trends and strategies. Our clients include leading global companies, service and technology providers, and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and realize high-impact business outcomes.